Issue Adding Dust Agent to Private Slack Channels and Slackbot Activation

Hey! I'm having an issue with Private Slack Channels. I'm unable to add a Dust Agent to them, as they don't appear in the slack channels list. Furthermore, I can't activate the slackbot and I recieve a message saying "Failed to Enable Slack Bot: Another Dust workspace has already enabled the slack bot for your Slack workspace." - We don't have another workspace connected Has anyone else encountered this issue?

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6 comments

Remi
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Luke Hextall it looks like there are two issues here, the first one is that we didn't activate the private slack channel indexing for you, the team generally only activate it when the user requests it. It's now activated for you 😊 The second one is that only one Dust workspace can have the Slack bot enabled per Slack workspace. The system prevents multiple Dust workspaces from connecting to the same Slack workspace to avoid conflicts.
Luke Hextall
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Thanks Remi!
Luke Hextall
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Can you tell me what the other workspace is? I'm unsure what it means as I (hope) am the only one connecting it and it should be only on our Polar Analytics site
Remi
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Can you send a quick email to support@dust.tt? The team will be better equipped to help you resolve this 😊
Luke Hextall
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will do! Do you know how long it takes for the private channels to show in Dust? I'm still only seeing public channels
Remi
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You might have to add them again in the Slack connection settings