Hi all,
Question about the Outlook Mail tool: is there any plan to support these actions?
Mark a message as read / unread
Assign or remove categories
Today the tool lets agents read messages, create and delete drafts, send mail, move messages between folders and manage contacts, but nothing to change a message's read state, flag or category (based on the Outlook docs page and the latest changelog entries).
Use case: an agent triages a shared mailbox. We would like it to mark processed messages as read and tag them by category, so that the team can see at a glance what has been handled. For now we work around it by moving messages to a "Processed" subfolder, which is less convenient.
Is this a known request, or is there another recommended way to do it?
Thanks!