Zendesk Integration Rate Limiting Details and Call Accumulation

What type of rate limiting is applied to the Zendesk integration? I just noticed we accumulated 300k+ calls in 3 days, averaging 20k calls per hour.

· Sorted by Oldest

Thibo Gommers
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Because of that, API access to my Zendesk environment is now blocked. So I can't access Dust from Zendesk anymore, and tickets are no longer sync'd to Dust.
Remi
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Thanks Thibo Gommers, forwarding the question to the team
👍1
Alban
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Hi Thibo, you mean the zendesk connector?
Alban
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If you just plugged it in we'll pull the entire history from the last 6 months, so there might be a lot of call for sure
Alban
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ZD Rate limits are per minute, so this should not be consistently blocked, right?
Thibo Gommers
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Yeah, I just plugged it in and it pulled out everything. That caused it to run 20k calls per hour, which hit the rate limits multiple times. Because of that (I presume), Zendesk blocked API access, telling us to get an upgrade or something to continue usage of the API.

Thibo Gommers
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·
Because of that, API access to my Zendesk environment is now blocked. So I can't access Dust from Zendesk anymore, and tickets are no longer sync'd to Dust.
Remi
·
·
Thanks Thibo Gommers, forwarding the question to the team
👍1
Alban
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·
Hi Thibo, you mean the zendesk connector?
Alban
·
·
If you just plugged it in we'll pull the entire history from the last 6 months, so there might be a lot of call for sure
Alban
·
·
ZD Rate limits are per minute, so this should not be consistently blocked, right?
Thibo Gommers
·
·
Yeah, I just plugged it in and it pulled out everything. That caused it to run 20k calls per hour, which hit the rate limits multiple times. Because of that (I presume), Zendesk blocked API access, telling us to get an upgrade or something to continue usage of the API.