Hi Alexis !
Adoption is indeed a great first step. The harder question is: what comes next?
In our experience with our clients on Dust, the answer lies in combining clear governance with dedicated time to support employees over the long term.
On the governance side, it is important to set up a clearly identified project team with distinct roles:
Builders representing the different teams
Builders represent their teams, identify relevant use cases, train their peers, and make sure agents are properly shared and adopted within the team. They also work with team managers to review and approve the agents that are ready to move into production.
For this model to work, builders need dedicated time in their role to build, iterate, and maintain agents. This work should also be recognized and rewarded as part of their responsibilities.
Another key role is the AI Ops technical lead. What we have found to work particularly well is continuous support through:
A dedicated Slack channel for questions and blockers
Technical support for more complex agents
Day-to-day coaching for builders, with the goal of helping them become increasingly autonomous
From a governance perspective, the project manager should also maintain a clear overview of the agents being used and adopt a product-oriented approach to their lifecycle:
Agents under development or testing
Agents that should be improved, paused, or decommissioned
It is also important to track the ROI of agents in production, taking into account their credit cost, usage, time saved, and day-to-day impact on the team.
The next challenge is moving beyond isolated individual use cases and rethinking workflows at the team and company level. This is where AI adoption can evolve from experimentation into a sustainable operating model