Enterprise users are blocked by the paywall despite the company subscription

Hi everyone, We have several users on our Entreprise plan that are blocked by the paywall (cf. screen), which is meaningless because, the company is paying the subscription for them. Message already sent to the support but if anyone has a workaround, that would help because they cannot move forward (apart from entering their phone number and we don’t ask them to, most have a personal phone, not related to the company so it’s meaningless)