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Gong Call Analysis Agent: Seeking Help with URL and Metadata

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Hello, I'm working on a gong call analysis agent - has someone succeeding in:

pulling gong urls
adding additional meta data or fields ? i.e we want to narrow the analysis to only our Mid-market accounts

Thanks!

Gong Call Analysis Agent: Seeking Help with URL and Metadata | Dust Community

4 comments

· Sorted by Oldest

Remi
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Hey Y Son Nguyen 👋 thanks for your question. If you are using the native connection, the URL should be available. For new meta-data or fields, Dust doesn't have a way to do it natively. You'd need to recreate the connection using the API. Here is an example script you can use: https://github.com/dust-tt/dust-labs/tree/main/gong Link to Gong connection doc: https://docs.dust.tt/docs/gong-connection
Alban
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Hi, can you let us know howyou segregate mid-market calls? Is that a specific tag in gong?
Y Son Nguyen
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Hello
Using the native integration I cannot retrieve the URL (it's not present in the transcript raw content for example) - to retrieve the URLs what type of data source needs to be added ? Include or Extract ?
Mid-Market account is a field we created in Salesforce at the Account level:
this field is in Gong as well so is that considered as a tag ? If not what can be considered as a tag?
What I also tried was importing to dust our full account list (accounts considered as "mid market") as a table or csv and added the file as a data source - but Dust as trouble matching these accounts (inacurate data or accounts are not found) and the transcripts for these accounts
Y Son Nguyen
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and it seems that some our gong transcripts are missing - what would be the best way to proceed ? Do you want me to send an email to the support ?