Troubleshooting Dust and Zapier Slack Message Integration Issues

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Hey Dust team ! Dust seems to be unable to read Slack messages sent by Zapier. Do you know where could be the issue and how to fix it ?

· Sorted by Oldest

Remi
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Hey Nathan Desile, you'll need to share a bit more context for us to help 😉 Can you share some screenshots of your Zap? Are you sure the zap is properly setup?
Nathan Desile
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I think I got it, is it because of Send Channel Message ?
Nathan Desile
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Or is it because we send it as a bot ? 🤔
Remi
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Can you tell me more about the flow and what is not working? I am not sure to understand 😊
Nathan Desile
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Hey Remi! We have a Zapier bot that report customer feedbacks on a Slack channel (screenshot below). We'd like to use Dust to crawl all of these messages and register each feedback in a spreadsheet. Problem is : Dust seems to be unable to read it, and only see the alerts when people join the channel.
Jon Wu
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I had a similar use case, but for messages sent via a Slack Workflow, and the issue was also that Dust ignored all bot messages. It would be great if certain bots or channels could be allowlisted.

Remi
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·
Hey Nathan Desile, you'll need to share a bit more context for us to help 😉 Can you share some screenshots of your Zap? Are you sure the zap is properly setup?
Nathan Desile
·
·
I think I got it, is it because of Send Channel Message ?
Nathan Desile
·
·
Or is it because we send it as a bot ? 🤔
Remi
·
·
Can you tell me more about the flow and what is not working? I am not sure to understand 😊
Nathan Desile
·
·
Hey Remi! We have a Zapier bot that report customer feedbacks on a Slack channel (screenshot below). We'd like to use Dust to crawl all of these messages and register each feedback in a spreadsheet. Problem is : Dust seems to be unable to read it, and only see the alerts when people join the channel.
Jon Wu
·
·
I had a similar use case, but for messages sent via a Slack Workflow, and the issue was also that Dust ignored all bot messages. It would be great if certain bots or channels could be allowlisted.