Hi guys! We have an issue with the Confluence Connector. A few weeks ago, Confluence introduced the ability to create “Folders” to organize the hierarchy without necessarily relying on parent pages. We found this system much more visually suitable and restructured part of our knowledge base accordingly. The problem is that it seems the Confluence connector is unable to interpret them. We can’t see the folders themselves, and more importantly, we can’t see anything inside them... Has this issue been identified on your side? Thanks in advance!
Hi there, confluence folders aren't supported for sync yet due to confluence's api restriction . We'd recommend you to move the important files out of the folder for the time being, the team is aware 🙏
Hi Wendy Zhao any expectations for when this will become available? In truth, without Dust being able to see the contents of folders, it essentially becomes useless. Our entire internal knowledge base is built on folders inside confluence and there is no way we can "move the important files out of folders"
Hi Tomas, I understand your frustration with the Confluence folder sync not being available. The main blocker is the technical limitations with Confluence's API: Confluence has very aggressive rate limits (some endpoints are limited to 25 requests per 15 minutes), and supporting folders would likely "10x worsen the situation" according to the engineering team, while Confluence released folders as a beta feature in September 2024, their API is still incomplete - meaning that you can only retrieve a folder by its ID, but there's no way to list all folders. The current API lacks proper batch support, requiring individual API calls for each page/folder, which exacerbates the rate-limiting problem. The team has been actively working on this with Atlassian's Confluence team With that being said, unfortunately, there's no specific timeline for when this will be available.
Thanks for the details Wendy Zhao. Makes it super clear what's the problem. I suppose all we can do is wait for the Atlassian team to step-up their API game :((
