Hey 👋 I've been trying to use Dust as much as possible directly inside Slack so my team can see its impact and adopt it in app. I created a "Senior PM" agent to classify product tickets and estimate their cost. However, every time I try to use it, I get the same error: "An unexpected error occurred. Our team has been notified." Here’s what I’ve done so far:
The Slack integration is configured in Dust's settings.
The Dust agent has been added to the ticket channel in Slack.
To trigger the agent, I send a message like @Dust +PM in the thread.
Am I missing something?
Hi Dorian 👋 There has been an update to Slack x Dust which could have had an impact. I invite you to go through the documentation:
On May 29, 2025, Slack implemented significant API changes that affect third-party applications, including Dust's Slack integration. These changes require commercial applications to be listed on the Slack Marketplace to maintain full functionality. Applications not on the Marketplace face severe rate limiting that makes data synchronization impractical. Impact:
Customers who installed or reconnected our Slack app after May 29th are experiencing degraded performance
Existing installations remain functional until September 2025
⚠️ Customers with existing Dust Slack App installations from before May 29, 2025 must avoid re-authenticating or reinstalling Dust app as this would subject them to the lower rate limits
Integration with Slack is temporarily suspended for new customers
Our response includes splitting our application into separate Slack Bot and Connection components to meet Slack's new requirements
We are actively working with Slack to list a dedicated application on their marketplace to restore full functionality of interactions with Dust
Please see our Status Report Document for all updates.
Ouch, ok let's hope that Slack wont totally close their API Thanks for the answer !
Hey there ! Any news about this ? ☝️
