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Troubleshooting PDF Upload Errors: Solutions for 15MB Files

Avatar of Romain DechampsRomain Dechamps
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Hello! Each time I try to upload a PDF a run into an error, any idea how I can fix this? The PDF are 15 Mo and 1 page only (these a customer journeys maps).

5 comments

  • Avatar of Remi
    Remi
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    Hey Romain Dechamps, thanks for flagging! Can you share a screenshot of the error message that you get?

  • Avatar of Romain Dechamps
    Romain Dechamps
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    On the fifth attempt it uploaded 1 file of the batch though

  • Avatar of Remi
    Remi
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    So did it end up working? It's strange, I don't recognize the Dust interface

  • Avatar of Romain Dechamps
    Romain Dechamps
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    Yes it did, took me 15mn but it did.

  • Avatar of Remi
    Remi
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    The system might have been saturated for a little bit. Can you let me know if the errors persist?🙏