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Troubleshooting PDF Upload Errors: Solutions for 15MB Files | Dust Community

Troubleshooting PDF Upload Errors: Solutions for 15MB Files

Romain Dechamps

·Mar 06, 2025 02:59 PM·

Hello! Each time I try to upload a PDF a run into an error, any idea how I can fix this? The PDF are 15 Mo and 1 page only (these a customer journeys maps).

5 comments

· Sorted by Oldest

Remi
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Hey Romain Dechamps, thanks for flagging! Can you share a screenshot of the error message that you get?
Romain Dechamps
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On the fifth attempt it uploaded 1 file of the batch though
Remi
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So did it end up working? It's strange, I don't recognize the Dust interface
Romain Dechamps
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Yes it did, took me 15mn but it did.
Remi
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The system might have been saturated for a little bit. Can you let me know if the errors persist?🙏