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Issue with RAG Bot Not Naming Teammates in HR FAQ Responses

Avatar of Alexandre CalvetAlexandre Calvet
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Hello there, I have a stranged behavior on the “RAG” (expertbot) I configured. I provided a full space in confluence dedicated to HR/People (Global and local Policies, advantage, processes...etc). This space is accessible by all employees. The main idea was to build a FAQ bot. The strange behavior I have is that it seems that the bot cannot provide the name of the teammate. Exemple (see picture) It finds the right document where everything is explicitely stated but it does not provide the name of the person ? Is there some kind of Privacy/personal data/PII lock ? (I tried with Claude 3.5 and GPT 4o). Any idea ?

8 comments

  • Avatar of Remi
    Remi
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    Alexandre Calvet thanks for the question! How is the data stored in the page? Assistants shouldn’t filter out names. Dust sometimes struggle in extracting images/tables/databases in pages. Make sure the content with the answer is in plain text in the page (even if hidden in a toggle)

  • Avatar of Alexandre Calvet
    Alexandre Calvet
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    thanks for your answer. It is in plain text with an URL behind to their slack profile. Could this be the cause?

  • Avatar of Remi
    Remi
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    Alexandre Calvet Do you mean the assistant has to click to get the name? Indeed it won't work in this case.

  • Avatar of Alexandre Calvet
    Alexandre Calvet
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    no, this is regular text vertex is answering without problem

  • Avatar of Remi
    Remi
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    Strange 🤔 Can you share the link to the convo? I'll ping someone in the team who will look into it.

  • Avatar of Alexandre Calvet
    Alexandre Calvet
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    le me know if you need more and or if we do something wrong

  • Avatar of Alexandre Calvet
    Alexandre Calvet
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    any update ?