Issue with Dust Agent Not Retrieving Info Across Slacks

·Jul 16, 2025 09:29 AM·

Hello team ! Anyone expériencing this issue : a dust agent connected to particular slack as a Knowledge. When calling upon it in a different slack it doesnt retrieve the info from the Knowledge slack but thinks there is no relevant info in the slack where it is called. Is it a prompt issue? How did you guys résolve it? Thanks

2 comments

· Sorted by Oldest

Moez GHANMI
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When asked in a new slack channel : Step 1 { "fileId": "fil_UkLgWiUB7bm5xnGFD02M" } <attachment id="fil_UkLgWiUB7bm5xnGFD02M" type="text/vnd.dust.attachment.slack.thread" title="Thread content from #test_dust" version="latest" isIncludable="true" isQueryable="false" isSearchable="true">$url: https://adikteev.slack.com/archives/C09660RJQVB/p1752741588534089?thread_ts=1752741588.534089&cid=C09660RJQVB No messages previously sent in this thread. </attachment>
Moez GHANMI
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Same question gives answers when asked in the dust platform.

Moez GHANMI
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When asked in a new slack channel : Step 1 { "fileId": "fil_UkLgWiUB7bm5xnGFD02M" } <attachment id="fil_UkLgWiUB7bm5xnGFD02M" type="text/vnd.dust.attachment.slack.thread" title="Thread content from #test_dust" version="latest" isIncludable="true" isQueryable="false" isSearchable="true">$url: https://adikteev.slack.com/archives/C09660RJQVB/p1752741588534089?thread_ts=1752741588.534089&cid=C09660RJQVB No messages previously sent in this thread. </attachment>
Moez GHANMI
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Same question gives answers when asked in the dust platform.