Notion pages not showing

Help & Bugs Connections & Data sources
1

I’ve connected a Notion account to Dust. This account has access to all channels, yet many channels don’t appear in the “Manage Dust connection with Notion” section. I’m not sure why this is happening, as the pages that do show up and those that don’t have the same permissions—they’re accessible by all collaborators, including the linked account.

2

I need to clarify: I am able to grant access to all the pages in access management, but when selecting sources, some pages do not appear.

3

Hi,

Thanks for surfacing your issue with Notion pages not showing up in Dust. Let’s try a quick troubleshooting step:

Can you look into a Notion page or Teamspace that’s not appearing in Dust? Once there, check if you see an eye icon with the word “Restricted” next to it (like in this image: 🔌 Notion connection).

This visual means the data is restricted, and Dust can’t access it. If so, you will need to find a way to ensure all your Notion workspace can access the page.

Hope this helps!

4

Hi, I unbury this thread two years later. Is giving everyone unrestricted access to the pages we need indexed still the way to go? That can’t be right.

5

Hello @Tim_Bourguignon ! Thanks for your question. The team recently released “spaces” (see documentation) which allow you to segment who has access to what.

Let us know if this doesn’t solve your problem or if you have any follow up question !

6

Hey Remi, thanks for the quick response, but I think we’re talking past each other. My question is not about segmenting data access in Dust but about the need to “unsegment” data access in Notion.

You wrote:

Check if you see an eye icon with the word “Restricted” next to it [...] This visual means the data is restricted, and Dust can’t access it. If so, you will need to find a way to ensure all your Notion workspace can access the page.

I understand this as “as long as your workspace is restricted in Notion, Dust cannot access it.” And it is indeed the case for us. Only workspace owners have full access at root level, and then we give more access to different groups as we go further down the page hierarchy.

So I’m trying to understand what is the minimum access level I must allow for Dust to work.

7

Ok, I’ve been doing more testing around this.

  1. As soon as the “Restricted” flag disappears on a page in Notion, the page becomes visible in Dust.
  2. On a restricted page in Notion, if you click on “Share” you’ll see a message of the like. If you hit “Restore” it’ll tell you what changes he wants to make to the user access.

Access restricted. May not be shared with everyone from “YOUR WORKSPACE” → Restore.

==> This solves my first problem: I can restrict the workspace to “Everyone can comment” by default and as long as I don’t restrict the access further down the hierarchy, Dust is able to see everything.

==> But I still don’t understand how to allow specific users to see “more” than the others. Imagine I’m working on a super secret project in Notion, only 5 people have access to that part of the hierarchy. All others have NO access (not even view/comment). Then Dust is also locked out, and there’s not way to enable it to tap onto those resources. Or am I missing something?