Troubleshooting Zendesk Documentation Sync Issues on Microsoft Teams

Hi everyone! We’ve set up our public-facing documentation (running on Zendesk) as a website source (see screenshot). As you can see, the source is updated daily. However, the latest articles are not synchronised (this one for instance). Any idea what should I try? Thank you 🙏

20 comments

yutcam (Dust)
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Hey Ben Gauthier Does it work now, or is the issue persisting?
Ben Gauthier
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Hey yutcam (Dust) Unfortunately no
yutcam (Dust)
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thanks a lot for surfacing this, we are investigating
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yutcam (Dust)
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Hey Ben Gauthier It seems you have indexed more than 500 pages already. Could you try again, but index this parent page - https://support.comeen.com/hc/en-us
Ben Gauthier
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Oh damn Sure let me try it Do I have a way to see how many pages are indexed?
yutcam (Dust)
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Not from the UI, unfortunately. I'll create a card in our to do board! Thanks a lot for your feedback Ben Gauthier!
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Ben Gauthier
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Hi yutcam (Dust) Same results with this URL
yutcam (Dust)
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thanks a lot for giving it a try! We will have a look to understand why it doesn't work.
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yutcam (Dust)
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Hey, could you resync the URL but check "Only child pages of the provided URL" otherwise it escapes back up to the root 🙂
Ben Gauthier
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Hey Just launched the sync I'll get back to you once it's done 🙂
Ben Gauthier
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done
Ben Gauthier
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but same result 😕
yutcam (Dust)
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this is weird, can you share a screenshot of your settings like you did previously?
Ben Gauthier
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yutcam (Dust)
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Hey, Ben Gauthier! We investigated and tried to reproduce it on our side. Several blockers:
The Zendesk help center isn't a website created with a tree but with views. Ie. When you click on the Digital Signage section, you see sub-sections, but when you click on a section (ie. integrations), the URL change:
digital signage (parent page) - https://support.comeen.com/hc/en-us/categories/5749520963741-Digital-Signage
Integrations (child page in the UI) - https://support.comeen.com/hc/en-us/sections/6678860180509--Integrations
The section parent page doesn't exist.
Some pages are not Client Side Rendered so we can't read them.
Recommendation: Our website Connection won't work, but since your Help Center is hosted on Zendesk, you can use our Zendesk Connection. All data should be indexed this way. Hope it helps!
Ben Gauthier
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Didn't know you have a Zendesk Integrations! I'll try that Thank you
yutcam (Dust)
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you are welcome!
yutcam (Dust)
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yes you can index tickets as well 🙂
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Ben Gauthier
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it works well!
yutcam (Dust)
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this is great news!