Troubleshooting HR Bot: Notion Integration Issues with Dust

Hi Dust team 👋🏼, Yannis Oumsalem and I are working with Dust to create a Bot able to answer HR querries from people in our company. We connected several sources to our Dust account (and to the bot) to do so, mainly Google Drive and Notion. We are encountering an issue though, the bot only seems to search Google Drive files and ignores Notion ... where the information is the most up to date 😄 Have any of you encountered this kind of issue? The Notion pages seem well connected and we’re a bit lost in what to do.

12 comments

Remi
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Thanks for your question Arnaud Philippe ! Does adding things like "always search in Notion first" help? 👀
Arnaud Philippe
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It does! Thanks Remi 👍🏻 Notion appears much more in my results now. Though it seems like there’s issues with Dust accessing some of the Notion pages (screenshot attached) Do you know what might cause this issue?
Remi
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Awesome ! Does clicking on this icon open the right page in Notion?
Remi
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Arnaud Philippe
Arnaud Philippe
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It does yes
Remi
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Thank you for flagging, I shared this with the team 👍 I am curious, what do you expect to see? What is you need?
Arnaud Philippe
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I’m asking our HR bot questions about information that is only present in specific Notion pages. For exemple here I asked the bot “what do I need to do if i’m moving” and the bot didn’t answer with the specific information contained in the dedicated Notion page “I’m moving, what should I do?” which is that you need to contact the Admin team via email and attach proof of address.
Arnaud Philippe
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So what i think seeing the error is that dust does not have access to the content of this page “I’m moving, what should I do?” and others. Maybe its just a config issue. I wouldnt know
Remi
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Thank you ! It looks like it's an import issue indeed. I asked someone in the team to look into this. 😊 They will come back to you soon.
Arnaud Philippe
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Thanks Remi!
Arnaud Philippe
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Hey Remi 👋🏻 Any news? We could use the help 🙂
Alban
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Hi Arnaud, please send an email to support@dust.tt with the URL of the file you're expecting to see so we can take a look at what's happening