Help Needed: Google Transcript Not Sending Emails in Workspace

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Hello I have an issue with some of members in my workspace Google transcript enabled but they no longer receive emails (so, yes, he enabled the auth with google and enabled send emails and running aginst our privtate agent called @JuMeet; even he did the configuration again to reactivate with no luck) any help please?

10 comments

Mahmoud Mubarak
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btw: it's working with other (i.e. it's working from my account) but not for my colleague (sandeep.moolayil@jumia.com)
Abboud Hammour
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Hi Mahmoud - to confirm, are you receiving the google transcript emails but not the dust emails? Or are you not receiving any of them
Mahmoud Mubarak
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Hi Abboud yes confirming that Sandeep is receiving google transcript emails but not dust emails.
Abboud Hammour
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Got it, thanks Mahmoud Mubarak. Let us take a look and will let you know if we need more info
Alban
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Hi Mahmoud Mubarak, did you recently change your google transcripts connection? Or did your colleague?
Mahmoud Mubarak
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Hello Alban Yes, he reactivated again as a trial to initiate/fix the connection with no luck
Alban
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Ok, we'll take a look today
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Mahmoud Mubarak
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hello Dust team, any update on the issue above please?
Alban
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Hi, sorry did not have time to get to that yesterday as we are still gathering information - is that just for one user on your side ?
Mahmoud Mubarak
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No one else complaining, but I can't confirm 100%