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Strategies for Team Adoption of Dust: Slack Workarounds & Use Cases

Tifany Clemenceau

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Hey! I will help one of my client to implement Dust. He thinks his team won’t use Dust on the website neither with the chrome extension. He wants the assistants in Slack because he thinks that’s the only way the team will use them. I know the user needs to have both Slack and Dust accounts with the same email address. (Am I right?) But, 29€/month/team member is too much for them (20 persons). So I’m stuck at this point... I’m wondering:

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is there a workaround?
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do you have example of team adoption of Dust outside Slack? Do team members use it well with the chrome extension? With the website?

9 comments

Daphné
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Most users who start with Slack only end up then using the extension or the website, the proportion of messages from Slack over web/extension is very very small.
Daphné
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They can try to deploy for part of their team, see how it goes, it's not a big risk as they can unsubscribe at any moment if they are not happy with Dust!
Tifany Clemenceau
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It’s the risk of paying me to implement it haha
Tifany Clemenceau
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But I agree, I’m pretty sure they will use the chrome extension as it’s super useful once you discovered it
Tifany Clemenceau
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Could you share some data of the proportion of Slack messages and web/extension use?
Daphné
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If I count only Slack / Extension / Web, then Slack is less than 2% of messages
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Daphné
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It's a good way to enter Dust but then when you understand the power you want web/extension 😄
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Tifany Clemenceau
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haha okay good to know, thnaks a lot
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Kevin Straszburger
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got get 'em Tifany 💪
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