Zendesk Integration Issues: No Content in Specific Category on Dust

·Feb 10, 2025 03:15 PM·

👋 Hello, team! I've been able to connect our zendesk account to Dust as a connected data. All seems fine, but when I open a specific category I see that there is no content (see screenshot) Any clue what could go wrong here?

6 comments

· Sorted by Oldest

Remi
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Thanks Dries De Porre for the questions, I share it with someone from the eng team who will have a look!
aubin
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Hi Dries De Porre I'm Aubin from the eng team, can you share with me in private the URL you use to connect to Dust?
aubin
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actually no need, I was able to infer it from the screenshots 🙂
aubin
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I launched a resync on your Zendesk connection, can you check again please?
Dries De Porre
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Looks fine now! thx
✨1
aubin
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great!
🚀1

Remi
·
·
Thanks Dries De Porre for the questions, I share it with someone from the eng team who will have a look!
aubin
·
·
Hi Dries De Porre I'm Aubin from the eng team, can you share with me in private the URL you use to connect to Dust?
aubin
·
·
actually no need, I was able to infer it from the screenshots 🙂
aubin
·
·
I launched a resync on your Zendesk connection, can you check again please?
Dries De Porre
·
·
Looks fine now! thx
✨1
aubin
·
·
great!
🚀1