Troubleshooting Snowflake Connection Issues with Dustt | Dust Community

Troubleshooting Snowflake Connection Issues with Dustt

Hello everyone ! I'm trying to connect Snowflake to Dustt. My connection has been in this state for 2 hours, with no way of removing it or manually launching a retry. Have you ever encountered this kind of problem? Am I to understand that the connection is being set up or that there is a problem?

10 comments

Adèle Dugré
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Hi Louis Carron-Cabaret! May I just ask you to confirm it's still the case this morning? I'll escalate to engineers if that's the case 🙏
Sébastien Flory
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I see the error in our logs, looking...
Sébastien Flory
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For some reason, your connexion to snowflake didn't go all the way. I deleted it, can you try again ?
Louis Carron-Cabaret
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Hi Louis Carron-Cabaret! May I just ask you to confirm it's still the case this morning? I'll escalate to engineers if that's the case 🙏
Yes it was, thx for your help ! 😃
For some reason, your connexion to snowflake didn't go all the way. I deleted it, can you try again ?
Thx ! I just retry. After 2 to 3 minutes i get this error message : "Failed to create Snowflake connection: Failed to create the connector." Can you provide aditional context on the error so i can fix it please ?
Sébastien Flory
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Thanks, will take a look.
Sébastien Flory
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An unexpected error occured while creating the snowflake connector: Network error. Could not reach Snowflake.
Sébastien Flory
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Can you double check the Snowflake Account identifier you are using
Do you have some kind of network filtering (allowed ip addresses for example) ?
Louis Carron-Cabaret
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Can you double check the Snowflake Account identifier you are using
It's indeed the one i'm using on a daily basis
Do you have some kind of network filtering (allowed ip addresses for example) ?
i'll check
Louis Carron-Cabaret
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It's indeed the one i'm using on a daily basis
I forgot the .aws at this end Everything is working now, thx for your help !
🚀1
Sébastien Flory
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No problem 🙂