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Issues with Slack Integration: Channel Sync Limit of 70

Avatar of Elliot BoucherElliot Boucher
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Hi, Looks like the Slack integration doesn't sync more than the first 70 channels Is that normal? Is a fix or an upgrade planned please? 🙂

8 comments

  • Avatar of Remi
    Remi
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    Hello Elliot Boucher 👋 It should sync all of your channels. Have they been authorized when setting up the integration? If you search for a channel doesn't not sync, does it simply not appear? Thanks!

  • Avatar of Elliot Boucher
    Elliot Boucher
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    https://dust.tt/w/l5tdKK6LzY/spaces/vlt_9UFRqyDEUs8t/categories/managed/data_source_views/dsv_RgerN7wxTXR0 I just can't sync anything after the letter "f" / 70 channels I also tried a search for the channel "weekly", nothing found/to be synced.

  • Avatar of Elliot Boucher
    Elliot Boucher
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    Btw, I could try to deco/reco Slack on Dust, but I don't see a way to do that

  • Avatar of Wendy Zhao
    Wendy Zhao
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    Hi Elliot, thank you for raising this. I relayed the information to our engineers, and they will look into it, I will come back to you as soon as I can! 🙏

    🙌1
  • Avatar of aubin
    aubin
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    you can deco/reco Slack from Dust by going to Knowledge > Connection Admin and clicking on "Manage" for the Slack row and then going to "Edit permissions" on the top right corner of the modal

  • Avatar of aubin
    aubin
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    looking into your issue with the missing channels

  • Avatar of Elliot Boucher
    Elliot Boucher
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    ok got it... I guess I was looking at the wrong place. All good now, thanks

  • Avatar of aubin
    aubin
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    glad to hear that!