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Why Are Conversations Deleting in Slack Workspaces?

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hi guys, ever had conversations deleted out of nowhere ? here's the situation :

  • on a same workspace, one user had all their conversation of the past weeks/months deleted (they do not appear on the side bar anymore)

  • I'm on the same workspace and I still all of my conversations on the side bar, so I don't think it's related to the message limit ?

any idea on why this occured ?

  • Avatar of Remi
    Remi
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    Thanks for flagging Hélène Bonnet ! You can delete convo from the left bar. Are you sure that they didn’t delete the convo inadvertently? Can you send their email and the workspace id in dm just in case? I’ll share this with the team.

  • Avatar of Adèle Dugré
    Adèle Dugré
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    Hélène Bonnet Hi! Would this user be able to send a full screenshot of their screen? 🙏