Integrating Dust with Gorgias for Automated Customer Service Solutions

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Hello, I hope you're doing well. I'm discovering the tool, which looks amazing. I'd like to start using Dust primarily to automate customer service. In that regard, crawling the website's documentation is a good first step, but a lot of key information isn’t reflected there. We're using Gorgias for customer service, and I would like the Dust agent to have access to human responses to specific questions in order to enrich its knowledge base. I’m not sure how to sync this with Dust. Would the only option be to upload each ticket/response via Make or n8n? Any ideas or suggestions? Thanks for your help.

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2 comments

· Sorted by Oldest

Remi
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Hello hugo, thanks for your question! You have 2 options in this case:
1/ To use Make or Zapier and push in a Dust Folder with the Dust node
2/ Using the Dust API (if Gorgias also has an API). Some resources:
Sample scripts: https://github.com/dust-tt/dust-labs
Documentation: https://docs.dust.tt/reference/post_api-v1-w-wid-spaces-spaceid-data-sources-dsid-documents-documentid
Hope this helps!
hugo
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Really thx 🙂
✨1

Remi
·
·
Hello hugo, thanks for your question! You have 2 options in this case:
1/ To use Make or Zapier and push in a Dust Folder with the Dust node
2/ Using the Dust API (if Gorgias also has an API). Some resources:
Sample scripts: https://github.com/dust-tt/dust-labs
Documentation: https://docs.dust.tt/reference/post_api-v1-w-wid-spaces-spaceid-data-sources-dsid-documents-documentid
Hope this helps!
hugo
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Really thx 🙂
✨1