Troubleshooting Dust and Zapier Connection Issues

hello, I have issues connecting Dust to Zapier, I tried with 2 different keys but I keep getting an error 😕 I don't have any popup opening I have another Zapier account already connected working fine with the same key Could it be a problem on Zapier's side ? ty

11 comments

Remi
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Hello Thomas Lebegue 👋 Thanks for your question! This is strange.
Can you try again? Maybe Zapier was off for a time
Are you sure there is no typo?
Are you sure the API key is still "live" - Maybe can you try generating a new one in Dust?
Let me know if you manage to make it work!
Thomas Lebegue
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Hi Remi, we retried several time with different keys and different users with no success. 😕 can you help ?
Remi
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Thanks Thomas! Actually I think we don’t let you connect to two different Zapier accounts at the moment unfortunately.
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Thomas Lebegue
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Ok make sense, so if I remove one I should be able to connect the other ? Don't want to be blocked with no connexion at all
Remi
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I think so - but can't guarantee 100% :s if it doesn't work still we'll have to close the loop with the eng team.
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Thomas Lebegue
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Hi Rémi, I removed the connexion from the other account, unfortunately, still getting the error 😕
Remi
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😬 Can you send an email to support@dust.tt? Someone from the team will help you look into this!
Thomas Lebegue
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of course, thanks !
Loic Jourdain
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Remi Thomas Lebegue hello ! Could you solve the issue? I have the same pb I believe. Just wrote to the support
Remi
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Thank Loïc! Someone from the team should jump in to help over email. ☺️
Thomas Lebegue
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Hey Loic Jourdain, it finally fixed itself ~a week after disconnecting previous account... retest it regularly (try with both region depending on your server localization)
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