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Troubleshooting Dust and Zapier Connection Issues

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hello, I have issues connecting Dust to Zapier, I tried with 2 different keys but I keep getting an error 😕 I don't have any popup opening I have another Zapier account already connected working fine with the same key Could it be a problem on Zapier's side ? ty

  • Avatar of Remi
    Remi
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    Hello Thomas Lebegue 👋 Thanks for your question! This is strange.

    • Can you try again? Maybe Zapier was off for a time

    • Are you sure there is no typo?

    • Are you sure the API key is still "live" - Maybe can you try generating a new one in Dust?

    Let me know if you manage to make it work!

  • Avatar of Thomas Lebegue
    Thomas Lebegue
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    Hi Remi, we retried several time with different keys and different users with no success. 😕 can you help ?

  • Avatar of Remi
    Remi
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    Thanks Thomas! Actually I think we don’t let you connect to two different Zapier accounts at the moment unfortunately.

  • Avatar of Thomas Lebegue
    Thomas Lebegue
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    Ok make sense, so if I remove one I should be able to connect the other ? Don't want to be blocked with no connexion at all

  • Avatar of Remi
    Remi
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    I think so - but can't guarantee 100% :s if it doesn't work still we'll have to close the loop with the eng team.

  • Avatar of Thomas Lebegue
    Thomas Lebegue
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    Hi Rémi, I removed the connexion from the other account, unfortunately, still getting the error 😕

  • Avatar of Remi
    Remi
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    😬 Can you send an email to support@dust.tt? Someone from the team will help you look into this!

  • Avatar of Thomas Lebegue
    Thomas Lebegue
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    of course, thanks !

  • Avatar of Loic Jourdain
    Loic Jourdain
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    Remi Thomas Lebegue hello ! Could you solve the issue? I have the same pb I believe. Just wrote to the support

  • Avatar of Remi
    Remi
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    Thank Loïc! Someone from the team should jump in to help over email. ☺️

  • Avatar of Thomas Lebegue
    Thomas Lebegue
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    Hey Loic Jourdain, it finally fixed itself ~a week after disconnecting previous account... retest it regularly (try with both region depending on your server localization)