Resolving Bounced Payment Issues for Adding New Users

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Hi dust, we had a payment bounce because the limit on the card was too low after adding more users. We want to add more users now, but can't due to the bounced payment. When will it retrigger and is there a way to do it manually?

4 comments

· Sorted by Oldest

Marijn Vandevoorde
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If someone from the dust team can contact me, happy to share the account id etc so we can work it out 🙏
Thibault
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hi Marijn Vandevoorde, can you DM me the workspace ID? this is the url when you login
Thibault
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done, I just requested the charge and it looks like it worked
Thibault
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can you let me know if it's not working yet?

Marijn Vandevoorde
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·
If someone from the dust team can contact me, happy to share the account id etc so we can work it out 🙏
Thibault
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·
hi Marijn Vandevoorde, can you DM me the workspace ID? this is the url when you login
Thibault
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·
done, I just requested the charge and it looks like it worked
Thibault
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can you let me know if it's not working yet?