Bahadir Efeoglu

We cancelled our subscription for now since we couldn't get the what we wanted but happy to be back when you have an update.

I appreciate your help

Yeah, I can imagine. However, the upside is very valuable because conversations without contact details is too isolated to work on

In order to get those, we should also fetch the linked company records. only then we can get Company ID, Plan and other custom attributes linked to the company

I guess I understand why we are not seeing what I showed in the screenshot. I checked the raw file synced to Dust and it shows:

**CUSTOM ATTRIBUTES: {"Auto-translated":false,"Copilot used":false,"Language":"English","AI Tone of Voice":"Neutral","AI Answer Length":"Concise","AI Pronoun Formality":"Let Fin decide","Fin AI Agent resolution state":"Assumed Resolution","Type":"Onboarding assistance","Review asked?":false,"Any help article ideas from this conversation? Write "No" if nothing applicable.":"-"}**

So it actually syncs the custom attributes of the conversation correctly. However, the company related information is not stored on conversations in Intercom. They are stored on the company which is associated with the conversation.

Company ID is a default attribute, not custom

Looking at this, I'd actually expect it to be synced with

custom_attributes: { [key: string]: unknown; // string | number | boolean | custom intercom object };

Alban Did you get a chance to check? I want to introduce Dust to our team this week if I can find a way to make this work.

These are the attributes of a company and conversation in Intercom. That's how we identify who we are talking to. https://developers.intercom.com/docs/references/rest-api/api.intercom.io/data-attributes/createdataattribute https://www.intercom.com/help/en/articles/179-create-and-track-custom-data-attributes-cdas

Thank you guys 🙏