Caio Zanolla

Commented on Issues with Dust Connecting to All Selected Slack...·Posted inHelp

WOW, thanks! lets do this!

Commented on Issues with Dust Connecting to All Selected Slack...·Posted inHelp

Any way we can do a video call so I can show it? Maybe you can also help me with lingering questions I'm having with other things too like Google drive connection. I'm trying to evaluate Dust for use at my company but at this point is is being a frustrating exercise.

Commented on Issues with Dust Connecting to All Selected Slack...·Posted inHelp

Caio Zanolla

All channels I mentioned are already on Company Data from Dust perspective but Dust agent (with proper access to that data) says it cannot find anything. For some channels asking the agent if it has access I get a positive response and I can inuiry about that channel. But for others, even though they are available on company data, available for the agent and with Dust app joined, I have no response from dust. It says it has no access to that data

Posted in Help·

Caio Zanolla

Issues with Dust Connecting to All Selected Slack Channels

Folks, adding slack connection to Dust I selected a lot of channels and I see Dust is indeed joining some of them but not all. On Connection Admin I can see channels being listed as available for Company Data and also a Last Update but Dust hasn't even joined them yet. What can I expect from this? its already several hours and I dont see new joins. Will it eventually pick up? Anything I have to do?

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Commented on Best Practices for Using Service Accounts with Dat...·Posted inHelp

Caio Zanolla

Giuseppe Ciotta 👆

Commented on Questions on Managing Dust User Connections and Se...·Posted inHelp

Caio Zanolla

thanks for the answers Alban!

Commented on Best Practices for Using Service Accounts with Dat...·Posted inHelp

Caio Zanolla

regarding moving to some other plan, there is a huge gap between our current usage and the 100+ enterprise. Do you offer custom plans? lets say I have 10 people.

Commented on Best Practices for Using Service Accounts with Dat...·Posted inHelp

Caio Zanolla

Thanks for the answers yutcam (Dust)

Posted in Help·

Caio Zanolla

Questions on Managing Dust User Connections and Service Accounts

Folks, on connection admin I can have one Dust user setting up a connection using some other account, a service account for example. I have some questions on how this plays out... 1. what happens if I disable a user on Dust that has connected resources (using a service account) do we loose the connection? do we need to reauthenticate? 2. what happens if i disable a user on Dust that has connected resources using his own account? same questions as above. 3. what would be your advice regarding connections? The documentation says it is better to have a service account for this but do we also need a dummy user on dust (for example having the service account being also a user in Dust) 4. how can I tell which account a connection is using? (I can see the dust user managing it but not the actual account)

2Comments

Commented on Best Practices for Using Service Accounts with Dat...·Posted inHelp

Caio Zanolla

yutcam (Dust) ping