Romain Jouhannet

Commented on Understanding the New Agent Memory Capability in D...·Posted inHelp

so it will preserve the conversation data for that user forever?

Understanding the New Agent Memory Capability in Dust API

Hello, Could you give an example and example a bit more the new Agent memory capability? What about if the agent is used by the API, will the memory be preserved between conversations? If the conversation is removed for a user (or API), does this gets removed from the "memory"? Thanks

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Commented on Tracking Dust Assistant Usage in Zendesk: Seeking...·Posted inHelp

Romain Jouhannet

I would be interested too to track usage of sources configured in agents in general.

Commented on Request for Insights on Using Dust in Zendesk Work...·Posted inHelp

Romain Jouhannet

Hello Henri, we are using Zendesk at GitGuardian and are working on an integration with Dust. I can tell you more about it if you like.

Commented on Guidance Needed for Analyzing Logs with Dust API A...·Posted inHelp

Romain Jouhannet

Ok I will explore this option, thanks Remi!

Commented on Guidance Needed for Analyzing Logs with Dust API A...·Posted inHelp

Romain Jouhannet

Those logs are meant to be linked to a support ticket our customer open (because we provide a self-hosted version of our application) so I was hoping not to have to create the folder manually as I would potentially have multiple support engineers uploading the multiple content of the support bundles to dust to analyse their data and I don't want to mike them in the same folder. Do you know of any other way i could go about it? Or if the folder creation via the API could be added?

Posted in Help·

Romain Jouhannet

Guidance Needed for Analyzing Logs with Dust API Approach

Hi team, I'm looking for guidance on using Dust to analyze a set of logs from a tarball. My current approach is to: 1. Use the Dust API to create a folder (note that I couldn't find an API for that) 2. Upload the extracted logs to that folder. 3. Use an agent to identify errors within the logs. 4. (Ideally) Have an option to delete the folder afterwards. Does this sound like a reasonable approach? Any tips or alternative suggestions would be greatly appreciated!

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